Fitting Frequently Asked Questions

Yes! We offer a free, no-obligation home measure and sample service. Book online now!

Yes. If you need us to help move furniture out of your rooms before fitting new flooring, we can help with that. In general, you should try to clear as much furniture out of the room as possible. This includes ensuring that cupboards, drawers, wardrobes etc are empty. If the furniture you need moving is heavy or large, or too much for one person to handle a charge will be incurred for furniture removal - which starts at £25 per item. Note that we are not liable for damage to your furniture and we cannot move electrical or plumbed in items. 

Yes. If you need us to uplift and remove your old flooring, we can do this with advance notice. This service is charged at £50 per room for carpet and £75 per room for laminate. We cannot remove tiles or any other flooring type.

Yes, in fact, if you pay for our uplift service above we will take your old flooring away and dispose of it in our on-site recycling facilities for no additional cost.

Yes, we can offer a door trimming service if it is needed once your new flooring is fitted. This is charged at £40 per door. It cannot always be foreseen or guaranteed to happen on the same day. For safety reasons, we are unable to trim fire doors.

Absolutely. The sub-floor is a major factor in the successful installation and overall look and feel of the flooring. Our assessors will review the sub-floor during their visit, however until the flooring is taken up the true picture cannot be forseen. If unforeseen sub-floor work is needed, we will consult with you at the earliest convenience. 

We recommend that you decorate after your flooring is installed. It is much easier to avoid damage to flooring by covering it up versus us avoiding damage to the walls whilst maneuvering flooring around the home or during install. If you do decorate before the flooring is installed there is a chance small scuffs and marks could happen and you should arrange for your decorator to re-visit after install. See our Terms and Conditions section 11 for more detail.

We offer a 12-month fitting guarantee, starting from the date your flooring is delivered and installed as long as your paid in full. To qualify, you must have purchased flooring, underlay and any accessories through us and have had them fitted by our teams.

Of course, we take extra care when working around under flooring wiring for phone lines, internet, burglar alarms etc. If you know the location of the wires, please let us know in advance. We can replace the wiring back under the flooring during the installation. We can't be held liable however for already damaged or deteriorated cabling.

Effortless Floors holds Public Liability insurance, so if something is damaged we can provide the details of our insurance for you to make a claim. 

Due to the nature of flooring, it is not uncommon for marks and scratches to paintwork to appear after install due to maneuvering the flooring around the home or the use of our installation tools. For this reason, we advise you to arrange for your decorator to re-attend after install. Effortless Floors is unable to cover this cost due to the commonality and this is covered in our Terms and Conditions (section 11).

All customers receive a copy of our Terms and Conditions when they receive an Estimate or Invoice. You can also find a copy of our Customer Terms and Conditions here.

We aim for all orders to arrive within 1 to 3 weeks from order, however, we cannot guarantee that any product in our range will arrive in this time frame. Delays can occur due to manufacturing, supplier, transportation and other reasons outside of our control. We will communicate with you along the way as to the progress of your order. 

We work closely with our suppliers to forecast demand and prevent delays.

Once your order has arrived, we can arrange a fitting date with you, usually within 5-7 days depending on the availability of the fitting team with the specialist skills for your job. 

When fitting carpet onto stairs, it involves more work than that required of flat areas. An additional charge applies for carpet to be fitted to stairs and laminate flooring to be fitted in hallways to reflect this. The time taken to fit the flooring in relation to the area is very high. 

We do our best to keep you up to date with our fitting team arrival times, by sending you text messages and emails the day before with a 2-hour timeslot of arrival. Unfortunately, we can't always guarantee they will arrive on time, we are at the mercy of a number of things that can cause delays but if your fitter still hasn't arrived after the timeframe provided give our team a call on 0161 241 2031 and they will be able to get in touch with the fitting team and provide you an update. 

We regret that you would like to cancel your order. You must provide us with a minimum of 48 hours' notice of any cancellation. Unless purchased from our in-store stock, your order is bespoke to you and your size requirements, so if your order has already been placed with a supplier then we are unfortunately unable to refund the cost of these materials. More information on our Cancellation policy is found in our Terms. At the discretion of the company, we may be able to refund other costs, such as fitting and accessories.